If your small independent pharmacy is looking for ways to improve customer service you might want to look at the latest point of sale (POS) software system. A POS system works just as well for the smallest local and independent pharmacy as it does for the large chain corporations.
As a starting point, consider the following services you could provide your loyal customers through the newest POS system:
- drive promotions and advertised sales
- limit overhead costs by reducing employee theft
- monitor effects medication has on the patient, including any dangerous side effects
- help patients monitor their daily medications and help lower hospital readmissions
- improve inventory management
- manage HIPAA electronic signature capture for compliance purposes
- provide end of year prescription summaries for patient tax purposes
Whether you are a small independent one store pharmacy, an independent chain with several locations, or a pharmacy that focuses on outpatient prescriptions, pharmacy POS software can make your customer service more efficient and more detailed by keeping accurate data of every single prescription and allowing all pharmacists at other locations easy access to all transaction records.
Independent pharmacy software can also allow the smallest stores to offer some of the promotions and perks that are usually only seen at the larger chain pharmacies. With software that allows for the management of coupons, loyalty programs, and even gift cards, the best POS solutions create an effective way to monitor these programs and promotions, while at the same time evaluating and recommending the continuation of the most successful programs.
Many customers are tired of the impersonal attention they receive at the largest chain pharmacies, but find it difficult to leave all of the extras these large corporations can offer. A thorough examination of the offerings of pharmacy POS systems can actually tailor your software services so that you can match or exceed those offered by larger competitors. The combination of these big store services combines with your personal attention will help you reach your goal of improved customer service for your loyal patrons.
Why wait any longer to make the decision to purchase a pharmacy software system? Let the best POS offerings take care of the cumbersome and detailed digital management of refills, HIPPA signatures, and medication cross checking, so that you can focus on your customers, their personal questions, and their personal health. Isn?t it time that you moved your personal customer service to the next level?
